Our Commitment
At Fila-Zon, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple return and exchange process to ensure a smooth shopping experience.
Return Eligibility:
To be eligible for a return or exchange, please ensure the following:
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• You must initiate the return or exchange request within 7 days of receiving your item.
• Certain products, such as cosmetics and personalized items, may not be eligible for return due to hygiene or customization reasons. Please check product-specific details before purchasing.
How to Initiate a Return or Exchange:
To start a return or exchange, follow these steps:
1. Contact our customer service at Contact@filazonllc.com within 7 days of receiving your order.
2. Provide your order number, details of the product, and reason for return or exchange.
3. Our team will provide you with instructions on how to return the item and whether it qualifies for an exchange or refund.
Return Shipping:
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item without proof of shipment.
Refunds:
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please indicate this in your return request. Exchanges are subject to stock availability. If the desired product is out of stock, we will offer you a refund or store credit.
Non-Returnable Items:
Certain products cannot be returned or exchanged, including:
• Cosmetics and other personal care products (for hygiene reasons once opened)
• Custom or personalized items
• Final sale or clearance items
Please ensure you carefully review these items before purchasing, as they are not eligible for returns or exchanges.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery with your order number and photos of the damage. We will promptly arrange for a replacement or refund at no additional cost to you.
Late or Missing Refunds:
If you haven’t received your refund yet, first check with your bank or credit card provider, as it may take some time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at Contact@filazonllc.com
Contact Us
If you have any questions about our return and exchange process, please feel free to contact our customer service team:
www.filazonllc.com
Contact@filazonllc.com
